Water damage moves fast. Whether it's a burst pipe, appliance failure, or roof leak, the actions you take in the first 24 hours determine how much of your home can be saved -- and how much the restoration will cost.
Hour 1: Stop the Source
If the water is coming from a supply line, shut off the main water valve. If it's a roof leak during a storm, place buckets and move furniture away from the affected area. Do not enter standing water if there is any chance it has contacted electrical outlets or panels.
Hours 1-4: Call a Restoration Company
This is the most important step. A certified restoration team will begin water extraction immediately using truck-mounted pumps and portable extractors. The faster water is removed, the less damage to flooring, drywall, and framing. At Summit, we guarantee 60-minute response anywhere in the East Valley.
Hours 4-12: Structural Drying Begins
After extraction, the crew places industrial dehumidifiers and high-velocity air movers strategically throughout the affected area. Proper placement matters -- dehumidifier CFM ratings must match the cubic footage of the space, and air movers need to be angled to create airflow across wet surfaces. Your restoration company will use moisture meters and thermal imaging to map the full extent of the damage, including moisture hidden behind walls and under flooring.
Hours 12-24: Document Everything
Take photos of all damage before cleanup progresses further. Your restoration company should be documenting with Xactimate or similar estimating software for your insurance claim. Save any damaged materials your adjuster may want to inspect. Contact your insurance company to open a claim -- most carriers have a 24-hour claims hotline.
What NOT to Do
Do not use a household shop vac for significant water -- it won't extract enough. Do not turn on your HVAC system until a professional confirms the ductwork is dry. Do not pull up carpet yourself, as the pad underneath may contain contaminated water that requires proper handling. Do not wait and hope it dries on its own -- mold can begin colonizing within 24 to 48 hours in Arizona's climate.
Understand Your Water Category
The IICRC classifies water damage into three categories. Category 1 is clean water from a broken supply line -- least hazardous but still requires professional drying. Category 2 is gray water from dishwashers, washing machines, or HVAC condensate -- requires antimicrobial treatment. Category 3 is black water from sewage or exterior flooding -- requires removal of all affected porous materials and full antimicrobial treatment per IICRC S500 standards. Your restoration company should test and classify the water before starting work.
If you're dealing with water damage right now, call Summit Home Services at (480) 555-0745. We respond 24/7 and handle insurance documentation so you can focus on your family.